Terms & Conditions


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Terms & Conditions

1. Information About Us

1.1 Cottonchiffon.com is a site operated by CC Concepts Pte. Ltd.  We are registered in Singapore under the Business Registration Number 202211136H and with our registered office at 381 Pasir Panjang Road, Singapore 118713.

2. Service Availability

2.1 Our site is only intended for use by people residing, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site or on the telephone, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are resident in the Serviced Country.

4. How the Contract is formed between You and Us

4.1 After placing an online order, you will receive an email from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when we deliver the items to you.

4.2 Subjected to actual stock availability, item orders may be replaced with alternatives subjected to a verbal or written confirmation with you. For items that cannot be replaced, we will contact you to give you the option to cancel. If payment has been made, you will be refunded of the amount paid. 

4.3 All orders placed online will be fulfilled on the order date placed by the customer,

4.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

4.5 Each batch of goods may differ due to manufacturing contraint. In the event if you are not satisfied with any products, you may inform us within 3 hrs after delivery with proof of defect (e.g. photographs) or strong reason for dissatisfaction. Please refer to our refund policy stated under "Our Refunds Policy".

6. Our Refunds & Cancellation Policy

6.1 In the case of any proven product defect resulting in strong dissatisfaction, we will either replace the item or provide you with a refund. If you have requested a refund we will refund any money received from you, less SGD10.00 for the cost of delivery and incidental taxes incurred through the website payment platform.  We will process the refund as soon as possible. In some instances, at our discretion, we may require the item to be returned for our verfication before we process the refund. The customer shall return it to 381 Pasir Panjang, Singapore 118713 at his/her own expense. 

6.2. Refunds will not be made on the basis that taste profile of the product does not suit an individual's preference. 

6.3. There will be no refunds on cancellation made less than 24 hours prior to the date of delivery. Refunds for cancellations made more than 24 hours from the date of delivery can be given, less SGD5.00 for incidental taxes incurred through the website payment gateway.    

6.4. A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 3 hours from the  delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

6.5. In any case of return, the cost of return transportation is at your expense.

6.6. The delivery time of 11.30am to 4.30pm is an estimated range only. On days where there is heavy volume, the commencement of baking will start earlier to accommodate all orders, which may result in an earlier 1st delivery. The delivery is split into East & West zones of Singapore and the 1st delivery heads towards the East. East side customers tend to receive their cakes earlier than the West side. Customers must understand the uncertainties with regard to actual day baking volume, traffic situation, routing sequence and accommodate to reasonable variation in arrival times. Cotton Chiffon does not consider this a valid ground for refund. Cancellation can be done 24 hours prior to delivery should this condition be unacceptable. 

6.7. Though Cotton Chiffon holds its bakes to high standard, occasional tears or dents are inevitable and can affect the asthetic of the cake. This does not qualify the customer to a refund, A partial refund or future discount may be extended on severe cases. It is not uncommon for Cotton Chiffon to contact the customer to postpone delivery date or offer a discount prior to sending the cake/s should there be any severe dents, tears, etc. 


7. Our Liability

8.1 We warrant to you that any Product purchased from us through our site is of satisfactory quality.

8.2 Our liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

8.  Customer's Liability

8.1  It is the customer's responsiblity to ensure the right delivery address in entered when ordering and the customer bears the risk of loss of package should an incorrect address be entered.

8.2. It is the customer's responsiblity to ensure that package is received on the delivery date and time period for delivery.  The package will be left near/at the entrance of the premise or any place deemed most suitable by the delivery person, should the recipient be unreachable. 

8.3. Should there be any re-delivery required, it is up to the delivery person's discretion to agree to the additional service and payment to be made directly to the delivery person.

9. Notices

9.1 All notices given by you to us must be given to info@cottonchiffon.com We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

10. Events Outside our Control

10.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

10.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

10.2.1 strikes, lock-outs or other industrial action;

10.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

10. .2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

10. .2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

9.2.5 impossibility of the use of public or private telecommunications networks; or

9.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

10.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

11. Waiver

11.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

11.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

11.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

12. Severability

11.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

13. Entire Agreement

13.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

13.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

13.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

14. Our Right to Vary these Terms and Conditions

14.1 We have the right to revise and amend these Terms and Conditions from time to time.

14.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

15. Law and Jurisdiction

14.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.