Ans: You can self collect by appointment or pay for delivery of SGD10 for orders below SGD50. Free delivery for orders above SGD50. Terms and conditions apply. Delivery costs are calculated upon check out.
Ans: Our customers are of utmost importance to us. In most cases, we will provide a full refund less delivery charge of SGD10 for valid reasons. Otherwise, we may offer a partial refund or a replacement cake.
Ans: Upon receiving full payment via paynow/paylah or via website payment, your order will be processed. In the unlikely event that we are unable to fulfill your order, we will contact you within 24 hours and offer a full refund.
Ans: Please contact us at least 24 hours of your cancellation or change and we may, at our full discretion, refund or amend your order.
Ans: Our default cut-off time for next day delivery is 6pm. Should you order before 6pm today, you may receive your cakes the next day, subject to available slots. Should you order after 6pm, your order will be delivered the day after, subject to available slots.
Standard chiffon cakes (excluding cream cheese chiffons as they need to be refrigerated on the same day if unfinished), can keep at room temperature in an airtight container for 3 days. However, as Cotton Chiffons tend to be moister, we recommend storing in the refrigerator on the second day if unfinished
If you wish to order at least 3 days in advance or have orders of 5 cakes and above, we recommend that you contact us directly via email or whatsapp for direct processing and confirmation.
Ans: Our cake recipes are highly intricate and they have been devised for 8 inch tube pan. Our recipe may not work as well in other sizes, therefore, we do not sell them. Each 8 inch size are good for 10 to 14 slices.
Ans: You should call or whatsapp us directly. Though we cannot guarantee the order, we will certainly try our best to fulfill your order.
Ans: Yes, you can request and if it is within our capacity, we will certainly oblige. Please contact us directly before placing your order online.
Ans: Although we are not halal certified, we do not use any pork or lard, However, one or two of the cakes may contain negligible amount of alcohol present in the flavoring paste- please do not hesitate to contact us for further clarifications.
Ans: Yes, you may, please contact us to place your order.
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