Ans: You can self collect by appointment or pay for delivery of SGD10 for orders below SGD36 on weekends. Free delivery with no minimum order on weekdays except eve of/and public holidays. . Specific time delivery can be arranged for self collection or if own courier is engaged or choosing flat rate delivery of $20. For more information, please refer to section on Delivery Information.
It is the customer's responsibility to ensure that the cakes are received on the day of delivery. Where there is no answer at the door, the delivery personnel will attempt to contact the customer, and will leave the cake at the gate or any place deems most suitable by the driver. Cotton Chiffon accepts no liability for missing cake package or any form of deterioration in this instance.
Ans: Upon receiving full payment via paynow/paylah or via website payment, your order will be processed. In the unlikely event that we are unable to fulfill your order, we will contact you within 24 hours and offer a full refund.
Ans: Please contact us at least 24 hours of your cancellation or change and we may, at our full discretion, refund or amend your order.
Ans: Our default cut-off time for next day delivery is 8pm. Should you order before 8pm today, you may receive your cakes the next day, subject to available slots. Should you order after 8pm, your order will be delivered the day after, subject to available slots. Alternatively, you can indicate specific date in the comment box provided upon check out.
Ans: You should call or whatsapp us directly at 91092923. Though we cannot guarantee the order, we will certainly try our best to fulfill your order.
Standard chiffon cakes (excluding cream cheese chiffons as they need to be refrigerated on the same day if unfinished), can keep at room temperature in a sealed container for 3 days. However, as Cotton Chiffons tend to be moister, we recommend storing in the refrigerator on the second day if unfinished
Ans: Although we are not halal certified ad cannot be certified due to baking in a domestic facility, we do not use any pork or lard or alcohol. In addition, whenever possible, we choose halal certified ingredients.
Ans: Our cake recipes are devised for 21 cm tube pan. Our recipe may not work as well in other sizes, therefore, we do not sell them. Each cake can be sliced to 8 large portions of 12 regular potions.
Ans: Yes, you can request and if it is within our capacity, we will certainly oblige. Examples of variation include gluten free option, flavors not in the menu, etc.
Ans: Yes, you may, please contact us to place your order.
Ans: Our customers are of utmost importance to us. In most cases, we will provide a full refund less delivery charge of SGD10 for valid reasons. Otherwise, we may offer a partial refund or a replacement cake.
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